We were initially contacted by a Wimborne resident in August 2021 regarding an air conditioning installation at her property. During the summer months, the upstairs rooms become unbearably hot to the point that they are not usable.
What did we do?
One of our project managers attended the Wimborne resident’s property to survey the requirements. We had been asked to survey two rooms initially, but after careful consideration decided to proceed with installing air conditioning across all four rooms of her home.
In February 2022, we installed four Midea wall mounted split systems. We currently look after the servicing of the equipment for the Wimborne resident meaning that she will benefit from the full manufacturer warranty.
We provided support from the very beginning to the end of this project, from quoting with the customers required options, running the day-to-day element of the installation to handover and demonstration of the equipment. We also set up the Wi-Fi app for the equipment and set each system up on the app for the customer.
Why Cool-Tec was chosen to supply and install the equipment
We were recognised for our ability of being knowledgeable and understanding. Our project manager took the time to answer all of the Wimborne resident’s questions relating to the equipment and what it could do.
The project manager was also not biased towards one particular brand and explained the good and bad points of all of them. He also sent data sheets for all of the quoted equipment so the resident could gauge aesthetics.
Based on the project manager’s suggestions, the Wimborne resident was able to choose the Midea system due its aesthetically pleasing features, as well as the Wi-Fi capability and user-friendly app.
Whilst competitor pricing was fairly similar, our customer service and responsiveness were key to the Wimborne resident choosing Cool-Tec.
Seamless air conditioning installation
The Wimborne resident was pleased with the whole installation experience due its seamless and smooth nature. The installation was very non-invasive, and the engineers were extremely pleasant and tidy. The project manager kept in constant contact for reassurance, confirming that the installation process was advancing as it should.
Choose Cool-Tec for top cooling services
From showrooms to industrial units, you can rely on the Cool-Tec team to design, install, and service a whole range of cooling equipment – from air conditioning units to heat pumps. The team are experts in all aspects of cooling and pride themselves on delivering a professional service. Why not give us a call on 0800 0189 941 to discuss your requirements?